Distorted JPG images after High Res TIF uploads to MediaSpace.

[Kimbermz]

We have been using Media Space for a few years now. As of recently (with no known changes anyone admits to internally) we have issues when we upload High resolution TIFF files of photographs for our employees and customers to use which Media Space then uses to create 3 different JPEGs of these files. Specifically, the JPEGs that Media Space creates are distorting - the image is stretched out and the colors are washed out.

Does anyone have a suggestion as to what I might do to isolate this issue? Unfortunately our resident expert in this area recently left the company recently and we have no internal knowledge to troubleshoot this issue. We briefly reached out to an external person who felt the issue was likely specific to ImagMagick as opposed to Mediaspace but I'm not even sure where to start in figuring anything out.

Any guidance would be very much appreciated. I did peruse other posts but couldn't find anyone with a similar issue.

Thanks,
Kimber

[Bonzo]

What is Media Space? I tried a search and lots of options came up.

I would post a link here to one of your tiff files so it could be tested - have you changed how you produce the tiff? Do you have an old tiff that worked you could upload to Media Space again?

If the tif can be tested here and is Ok the assumption is something has changed on Media Space.

[Bonzo]

Another thought can you install Imagemagick locally and test one of your tiff's?

It might be better to do your resizing locally anyway as you have more control over what is happening and then upload the jpg instead.