Help with TIFF

[sunnyrose1994]

Hi there.
We are using the Image Magick to generate a non-rectangular image uploaded by user on a website.
The website module generates a transparent area of the certain shape around the uploaded user's image and generates the TIFF file.

This images are being used for futher printing in on EPSON SC-7000 via Wasach SoftRIP TX.

The problem is that transparent area around the image becomes black, which terrible for us )
JUST AN IDEA. It seems to me that the generated image has multiple layers and RIP software doesn't "allow" it and shows me a black area.

My qusetion is how can i make sure that generated TIFF has merged layers?

Here is the screenshot: http://joxi.ru/GrqBvqpiO1BYmz
the left one is after re-saving in Corel
the right one comes directly from Image Magick (has black area around)

Please give any other ideas.
Thanks in advance

[fmw42]

We need more information.

What processing are you doing before you save to TIFF? If in ImageMagick, what is the command line.

Can you provide your TIFF file? If not what do you get from

Code: Select all

identify -verbose your.tiff

What is Corel doing? Is it saving as JPG, which does not support transparency?

Is your TIFF RGBA or CMYKA?

What is your IM version and platform?

[snibgo]

I don't understand the overall question, but ...

The problem is that transparent area around the image becomes black, which terrible for us.

... perhaps "-background White -alpha Background" will help.