Error converting AI to PNG /undefined in Adobe_level2_AI5

[jacobstrix]

I have a batch file that convert files but I'm getting an error on an AI file, other AI files work, this one doesn't. We're using Magick6.3.4 and Ghostscript 8.56. Any help would be great! We did try removing the -flatten option.

Here's the command that runs from command line.

"C:\Program Files\ImageMagick-6.3.4-Q8\convert.exe" -flatten "c:\inetpub\wwwroot\AssetImages\Logo.ai" "c:\inetpub\wwwroot\AssetImages\Logo.png"

here's the error dump.
Error: /undefined in Adobe_level2_AI5
Operand stack:

Execution stack:
%interp_exit .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- false 1 %stopped_push 1873 1 3 %oparray_pop 1872 1 3 %oparray_pop 1856 1 3 %oparray_pop 1739 1 3 %oparray_pop --nostringval-- %errorexec_pop .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval--
Dictionary stack:
--dict:1148/1684(ro)(G)-- --dict:0/20(G)-- --dict:71/200(L)--
Current allocation mode is local
Current file position is 1424
Error: /undefined in Adobe_level2_AI5
Operand stack:

Execution stack:
%interp_exit .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- false 1 %stopped_push 1873 1 3 %oparray_pop 1872 1 3 %oparray_pop 1856 1 3 %oparray_pop 1739 1 3 %oparray_pop --nostringval-- %errorexec_pop .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval--
Dictionary stack:
--dict:1148/1684(ro)(G)-- --dict:0/20(G)-- --dict:71/200(L)--
Current allocation mode is local
Current file position is 1424

[jacobstrix]

ImageMagick Support, can i post the AI file to see you can test with?

thanks!

[magick]

Sure, post a URL to your image and we will download it and see if we can reproduce the problem.